Purchase guidelines


  • Payment Form
  • Shipping costs
  • To pick up in restaurant!
  • Delivery times
  • Cancellations
  • Return policy
  • Taxes
Payment Form

SELECT YOUR PAYMENT FORM

To make an order  you can do it through our Virtual TPV:

  • Credit or Debit Card (Visa, Mastercard, 4B).

Shipping costs

Shipping costs (peninsula only)

Shipping costs (peninsula only)

  • 10,05 € (VAT INCLUDED): purchases up to 5 kg have generic shipping costs of 10,05€ (21% VAT included) . Between 5 and 10 kg the shipping costs are 19.15€. Between 10 and 15 kg the shipping costs are 28,10€. Between 15 and 20 kg the shipping costs are 37,20€.

Submissions are currently only in the Peninsula.


To pick up in restaurant!

TAKE AWAY

No shipping costs

You can also collect your Secret de Levante directly at our Restaurant:

RESTAURANTE LEVANTE VALENCIA 

C/ Maestro Rodrigo with Manuel de Falla.
Phone: 96 065 11 52
E-mail: valencia@restaurantelevante.com
Hours: Everyday from 10:00h to 17:00h. Sundays and holidays from 11:00h to 18:00h


Delivery times

Deliveries 24h / 48h

Deliveries 24h / 48h

*Not counting weekends or holidays, once the shipment has been made.

At specific times, it is possible that we do not have stock of any product, so the delivery time may increase, although it is not something habitual.

If we receive your order before 1:00 p.m. (Monday to Friday) and we have all the items, we will send it to you that same afternoon.

If you need to have your Secret de Levante on a Saturday, you should first consult us at 96 065 11 52. Not all delegations of our shipping system open on Saturdays. Thanks.

Cancellations

CANCELLATIONS

You can cancel your order at no additional cost provided the shipment has not yet been made.

Return policy

RETURN OF COMMANDS

If your order has been damaged during the transport, please, make sure to warn it in the delivery note of the transport provider and notify us of the incident by our contact form before 24h.

To proceed with a refund, contact us and we will inform you of the steps you need to follow for your shipment.

The return of the products will be made in the same container in which it was received already adapting this to the volume returned so in the transfer it does not suffer deterioration. Once the product is received it will be checked and if it’s appropriate the same amount will be paid in the same method in which the payment was made.

The shipping costs are responsibility of the client provided that this return does not compete with our quality standard. If the return is due to a poor condition of the product with previous authorization of SECRET DE LEVANTE the picking will be done without any costs for the client. 

Returns not received 24 hours after receipt of your order are not accepted.

The refund of your money will be made within a maximum term of thirty days although most refunds take place in ten days. Please include each and every one of the items and packages that have been supplied to you.

Taxes

V.A.T

All of our products are V.A.T included as long as it is applicable.



NEED HELP?

If you need to solve any doubt about the purchase process or any other aspect related to Secret de Levante, you can use our contact form and we will deal with everything you need.

CONTACT